Shipping policy

SHIPPING POLICY

Manufacturing and Order Preparation

All our products are made to order using 3D printing or customized manufacturing processes.

The manufacturing and preparation time is between 1 and 3 business days, starting from confirmation of payment and receipt of all the information required to produce the item, such as the motorcycle model or scan.

Shipping Times

Once the product has been manufactured, it will be shipped. Estimated delivery times are:

  • Domestic shipments (Spain): between 2 and 5 business days.

  • International shipments: between 5 and 12 business days, depending on the destination country and any applicable customs procedures.

These timeframes are estimates and may vary due to circumstances beyond the control of Margarita 3D2, such as carrier delays, weather conditions, customs procedures, or periods of high demand.

Shipping Carriers

In general, shipments will be made through the following carriers:

  • Spain: Correos.

  • Rest of Europe: UPS or SEUR.

  • Rest of the world: UPS.

Margarita 3D2 reserves the right to use an alternative carrier when necessary for operational, availability, or destination-related reasons.

Shipments Requested Through Another Carrier

If, at the customer's express request, the shipment is made through a carrier other than those normally used or proposed by Margarita 3D2, the customer shall assume full responsibility for any loss, damage, delay, or other incident that may occur during transportation.

In such cases, the customer shall be responsible for contacting the carrier directly to manage any claim or incident. Margarita 3D2 will not accept returns or issue refunds resulting from losses, damage, or incidents occurring during shipment carried out through a carrier requested by the customer.

Shipping Costs

Shipping costs are calculated and displayed before completing the purchase.

For certain orders or promotions, shipping may be free of charge. This will be clearly indicated during the checkout process.

Order Tracking

Once your order has been shipped, you will receive a confirmation email and, where applicable, a tracking number to check the status of your shipment.

International Shipments and Customs

Orders shipped outside the European Union may be subject to taxes, fees, or customs duties in the destination country.

Any such charges, when applicable, shall be the sole responsibility of the customer. We recommend checking local regulations before placing your order.

Delivery Issues

If your order does not arrive within the estimated timeframe or you experience any delivery-related issue, please contact us and provide your order number. We will help you manage the issue as soon as possible.